We cut grass. Either the yard looks right when we pull away or it doesn't, and you can see it from your kitchen window — so the policy is short.
The 48-hour fix
If coming back doesn't fix it
- Credit. Recurring customers get that visit credited against the next monthly invoice.
- Refund. One-time jobs — a cleanup, a hedge line, a mulch install — that we cannot make right get refunded for the portion that wasn't done properly, back to the original payment method within five business days.
Canceling recurring service
Call before your route day and it's canceled. No termination fee, no notice period, no minimum number of visits, and nothing keeps charging in the background. If you prepaid for visits you haven't received, the unused portion is refunded.
What the guarantee does not cover
Turf decline that is not about the cut: chinch bug damage, fungus, drought stress from a broken irrigation zone, or a lawn thinned by a chemical program someone else applied. We will tell you honestly what we're looking at — and if it needs a licensed applicator, we say so and point you to one, because we do not perform chemical treatment. Sod we patch needs water on the schedule we give you; sod that dries out in week one is not a workmanship issue.
Weather and missed days
Lightning and standing water push a route. A visit moved for weather is never billed twice, and if a scheduled cut is skipped entirely for the month, it comes off the invoice.
How to reach us about a job
Call (813) 402-7196 or email info@pulfrend.shop. The owner answers. Tell us the address and the date of the visit.
THE LAWN STORY LLC
3321 W Woodlawn Ave, Tampa, FL 33607
Hours: Mon–Fri 7:00am–5:00pm · Sat 8:00am–1:00pm